Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of Steadwing's incident management platform ("Service") operated by Steadwing ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Steadwing provides an incident management platform that helps DevOps and SRE teams:

• Track and manage incidents
• Perform root cause analysis
• Integrate with third-party services
• Collaborate through Slack
• Generate incident insights and reports

3. Account Registration

To use our Service, you must:

• Be at least 18 years old or have legal capacity to enter into contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Be responsible for all activities under your account

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4. Acceptable Use

You agree NOT to use the Service to:

• Violate any laws or regulations
• Infringe upon intellectual property rights
• Transmit malware, viruses, or malicious code
• Engage in unauthorized access or hacking attempts
• Harass, abuse, or harm other users
• Collect or store personal data without consent
• Interfere with or disrupt the Service
• Use the Service for competitive analysis or benchmarking
• Resell or redistribute the Service without authorization

5. Intellectual Property

5.1 Our Property

The Service and its original content, features, and functionality are owned by Steadwing and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Your Content

You retain ownership of any content you submit to the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, and display such content as necessary to provide the Service.

5.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service becomes our property and may be used without compensation or attribution.

6. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. You agree that:

• We may collect and use data as described in our Privacy Policy
• You have obtained necessary consents for any personal data you input into the Service
• You will comply with applicable data protection laws
• You will not input sensitive personal data unless explicitly permitted

7. Third-Party Integrations

Our Service integrates with third-party services. You acknowledge that:

• Use of integrated services is subject to their respective terms
• We are not responsible for third-party service availability or functionality
• You must comply with third-party terms when using integrations
• Data shared with third parties is subject to their privacy policies

8. Payment Terms

8.1 Subscription Fees

Paid features of the Service are billed on a subscription basis. You agree to pay all applicable fees according to your selected plan.

8.2 Billing

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise stated
• Prices may change with 30 days notice
• You are responsible for all taxes

8.3 Free Trial

We may offer a free trial period. After the trial ends, you must subscribe to continue using paid features.

9. Service Level Agreement

We strive to maintain high availability but do not guarantee uninterrupted service. Our target uptime is 99.9% for paid plans, excluding:

• Scheduled maintenance (with advance notice)
• Force majeure events
• Third-party service outages
• Issues caused by your use or configuration

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED
• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE PAST 12 MONTHS
• WE ARE NOT LIABLE FOR LOSS OF DATA, PROFITS, OR BUSINESS INTERRUPTION

11. Indemnification

You agree to indemnify, defend, and hold harmless Steadwing and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content

12. Termination

12.1 By You

You may terminate your account at any time through the Service settings or by contacting support. Termination does not entitle you to refunds.

12.2 By Us

We may suspend or terminate your account immediately for:

• Violation of these Terms
• Non-payment of fees
• Suspected fraudulent or illegal activity
• Extended period of inactivity

12.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable retention period.

13. Modifications to Service and Terms

We reserve the right to:

• Modify or discontinue the Service at any time
• Update these Terms with notice
• Change pricing with 30 days notice

Material changes will be notified via email or through the Service. Continued use after changes constitutes acceptance.

14. Governing Law and Disputes

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes shall be resolved through:

1. Good faith negotiation
2. Mediation (if negotiation fails)
3. Binding arbitration (if mediation fails)

You waive the right to jury trial and class action lawsuits.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Steadwing regarding the Service.

15.2 Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

15.3 Waiver

Failure to enforce any right or provision does not constitute a waiver.

15.4 Assignment

You may not assign these Terms without our consent. We may assign our rights to any successor.

16. Contact Information

For questions about these Terms, contact us at: